Terms & Conditions

These Terms & Conditions (“Terms”) govern your use of the KiranaCartwebsite, mobile application and grocery delivery services (collectively, the “Services”) provided by Abhishek Mishra, proprietor of KiranaCart, a Sole Proprietorship based in Shahjahanpur, Uttar Pradesh, India. By accessing or using the Services, you agree to be bound by these Terms.

1. Eligibility

You must be at least 18 years old and legally competent to enter into a contract under the Indian Contract Act, 1872, to use the Services. By using the Services you confirm that the information you provide is true, accurate and complete.

2. Account & security

• You are responsible for maintaining the confidentiality of your account credentials and for all activity on your account.
• Notify us immediately at abhiishekmishraa2025@gmail.com of any unauthorised use.
• We may suspend or terminate accounts that violate these Terms or applicable law.

3. Service area & hours

Currently serving selected towns and villages in Shahjahanpur district, Uttar Pradesh, India. (Service area will expand in future.) Our service hours are Monday – Sunday, 7:00 AM – 10:00 PM IST. We do our best to deliver on time but delivery windows are estimates and may be affected by weather, traffic or force majeure events.

4. Products, pricing & availability

• Product listings, images and descriptions are for illustration and may differ slightly from the item delivered (brand pack changes, new labels, etc.).
• Prices are inclusive of applicable taxes unless stated otherwise. Prices may change without notice; the price at order confirmation is final for that order.
• All products are subject to stock availability. If an item becomes unavailable after you place the order, we may substitute it (with your consent) or refund it.

5. Orders, payments & invoicing

• An order is confirmed only when you receive an in-app or SMS confirmation.
• We accept Cash on Delivery (COD) and online payments through trusted third-party gateways. We do not store card numbers, CVVs or UPI PINs.
• You are responsible for accurate delivery address and reachable phone number. Failed deliveries due to inaccurate details or unavailability may incur a re-delivery or restocking cost.
• Digital invoices are provided for every completed order.

6. Cancellation, returns & refunds

Cancellations, returns and refunds are governed by our separate Refund & Cancellation Policy, which forms an integral part of these Terms.

7. Acceptable use

You agree not to:

• Use the Services for any unlawful, fraudulent or abusive purpose.
• Attempt to reverse-engineer, decompile, scrape, or interfere with the Services or their security.
• Impersonate any person, misuse promo codes, or place fake orders.
• Harass, threaten or abuse our staff, riders or partner businesses. Verbal or physical abuse of delivery partners may result in immediate account termination and legal action.

8. Intellectual property

All trademarks, logos, content, code and design of the Services are the property of KiranaCart or its licensors. You may not copy, distribute or create derivative works without our prior written consent, except for personal, non-commercial use as permitted by these Terms.

9. Third-party services

The Services may include or link to third-party services (payment gateways, maps, delivery partners). We are not responsible for the practices of these third parties; their terms and privacy policies apply to your use of their services.

10. Disclaimer of warranties

The Services are provided on an “as is” and “as available” basis without warranties of any kind, express or implied, except as required by law. We do not warrant uninterrupted or error-free operation of the Services.

11. Limitation of liability

To the maximum extent permitted by law, KiranaCart and its proprietor shall not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits or revenues, arising out of or related to your use of the Services. Our aggregate liability for any claim shall not exceed the total amount you paid to us for the order giving rise to the claim.

12. Indemnity

You agree to indemnify and hold harmless KiranaCart, its proprietor, employees, riders and partners from any claim, loss or expense (including reasonable legal fees) arising from your breach of these Terms or misuse of the Services.

13. Force majeure

We are not liable for delays or failure in performance caused by events beyond our reasonable control, including acts of God, floods, fire, riots, strikes, pandemics, government orders or Internet outages.

14. Modifications to the Services or Terms

We may modify or discontinue any part of the Services at any time. We may also revise these Terms; material changes will be notified in the app or by email. Continued use after such changes constitutes acceptance.

15. Governing law & jurisdiction

These Terms are governed by the laws of India. Any dispute arising out of or in relation to these Terms or the Services shall be subject to the exclusive jurisdiction of the competent courts at Shahjahanpur, Uttar Pradesh, India, subject to any statutory consumer forum rights you may have.

16. Contact

For questions about these Terms, contact us at:
KiranaCart
Shahjahanpur, Uttar Pradesh, India
Email: abhiishekmishraa2025@gmail.com
Phone: +91 8858344648